We currently have 3 professional voluntary role vacancies (all descriptions below):

- Social Media Channels Manager;
- Secretary/EA, and;
- Business Development Manager

Social Media Channels Manager

• Minimum 10 hours/week for 3 months

• Voluntary position

• Remote working

• Immediate start

Description of the role:

The Social Media Channels Manager is accountable for developing and managing the deployment of our social media strategy covering the UK, Australia, Canada and the USA. The individual will sit as part of the newly established Marketing Centre of Expertise team and will drive our social media strategy in line with the firm’s Marketing and Strategic Relationships strategy.

The role will include owning, planning and managing the delivery of integrated social media campaigns. Utilising off-shore resources, the individual will design our organic and paid-for social media presence, measure and report performance of campaigns, and assess success against goals (ROI and KPIs). A significant focus of this role will be setting an appropriate editorial strategy relevant to the social media channel and influencing both colleagues in marketing and the wider business to leverage the channels in line with this strategy, and delivered in person where appropriate.

The role will focus predominantly on Facebook, Twitter and LinkedIn but continuously scope the market for appropriate channels to further our social media engagement with clients, prospects, colleagues and prospective employees. Internal engagement including advisory support to senior partners and training will be developed by the role-holder.

Strong understanding of professional services is essential to ensure that candidate quickly gains credibility with stakeholders and is able not only to listen and influence their needs, but also to help develop and direct their thinking into effective use of social media.

Description of the role:

• Establishing and managing our social media content production and posting processes and devising best practice;

• Innovating new campaign strategies and techniques to accelerate our social media reach and engagement;

• Devising a compelling and distinctive content strategy for our social channels and managing the content calendars to ensure we activate this strategy effectively;

• Proactively manage issues and reputational issues. Devise approaches to mitigate adverse news events and identify negative audience content and manage our response;

• Embedding the value of data-driven decision-making among fellow marketers and senior stakeholders related to social channels;

• Providing high quality management information (including ROI) on the performance of social media activities and programmes;

• Maintaining strong relationships with relevant third parties and suppliers and assessing the need for tools and applications – and reviewing the performance of existing resources

Leadership & Management
This role will report to the CEO

Stakeholder Interaction & challenges:

• The Social Media channels manager will be a capable individual with a high level of creativity, client focus and drive

• The ideal individual will be a pragmatic, intuitive hands-on manager, capable of handling multiple projects at once and able to act on their own initiative

• You will have excellent interpersonal skills, be a good communicator and display flexible and creative thought processes, tackling head-on the challenge of developing cutting-edge social media campaigns with impact

• You will have a strong appreciation for the importance of data analytics and market intelligence; you will be a consummate user of management information to measure success, using such information to manage to budget, to report to the business and to adapt and develop your output.
  
  Impact, Risk, Accountability & Governance:
  Managing reputational and broader risks for social media is a key component of this role. You will ensure our content strategy and management of the channels is appropriate to our risk appetite and issues are managed appropriately with consultation with the colleagues in marketing, PR and our risk functions.
  

  Core technical competencies:

• Demonstrable experience leading and managing social media campaigns;

• Highly creative with experience in identifying target audiences and devising social campaigns that engage, inform and motivate;

• Experience in creating and executing lead nurturing campaigns through social channels;

• Good writing and editing skills and selection for creative imagery;

• Experience with A/B and multivariate experiments;

• Solid knowledge of digital marketing analytics tools (e.g., Google Analytics and Hootsuite);

• Working knowledge of ad serving tools;

• Strong knowledge of social media within the B2B sector;

• Solid knowledge of social media management and monitoring tools;

• Experience in setting up and optimising campaigns;

• Strong analytical skills and data-driven thinking

Core behavioural competencies

• You will display strong business acumen, ensuring social media supports the business strategy, identifying ‘gaps’ and initiating activities to address them;

• You will be creative in approach, editorial and visual management of our social media channels;

• You will be an intuitive team player and team leader with a diverse approach who enjoys using their practical coaching mind-set to develop colleagues;

• You will be a strong communicator, able to listen, analyse and present complex concepts to a variety of audiences, both verbally and through clear and descriptive written work;

• You will take personal responsibility for making tough decisions, acting quickly to diffuse or prevent conflicts and able to share resources and information to create teamwork across functional boundaries

• To champion social media best practice and suggest and make improvements

Expertise/ Technical role requirements:

• A Level + Minimum of 5 GCSEs including Mathematics and English Language A-C

• Strong experience of Twitter, LinkedIn, Facebook and Instagram channel and campaign management

• At least one (1) years’ relevant experience

Skills:

• A proven track record within Social Media Marketing;

• Experience within the B2B industries preferred;

• Previous experience within a professional services organisation is an advantage;

• Demonstrable experience in all key functional areas (see above);

• Must be able to respond to all Core Technical and Behavioural Competencies (detailed above);

• Highly proficient in MS Word, Excel, Outlook;

• Highly proficient in Canva, Hootsuite, Google Analytics

To apply for this role, send your CV and a covering letter to: info@epilepsysparks.com

Secretary/EA

• Minimum 10 hours/week for 3 months

• Voluntary position

• Remote working

• Immediate start

Description of the role:

• Proactively manage inboxes as required

• Proactively manage diaries as required. Arrange internal and external meetings

• Any other administrative support that may be required from the CEO from

  time to time

• Compiling, organising and distributing company newsletters

• Working directly with Social Media Channels Manager, Business Development Manager and Founder

• Managing and posting guest-blogs for Epilepsy Sparks - liaising with guest-bloggers

• Prepare Word, PowerPoint and Excel documents, including letters, meeting notes, reports, and presentations

• Initiating and answering both internal and external calls promptly and politely in accordance with Epilepsy Sparks’ policy, ensuring that accurate and detailed messages are taken and distributed and any queries dealt with professionally and effectively

• Enter and maintain client information on internal databases e.g. CRM

• Prepare financial administration as required

• Deal with any IT queries as required

• Input and submit expenses accurately and in a timely manner

• Ensure all filing systems and archive records are accurate and up to date

• Work in conjunction with the Business Support Executive and Business Support Administrator to remain up-to-date on new joiners, leavers and secondments and to help keep hot desk areas tidy, monitor printers and change toner cartridges as necessary

• Carry out any other ad hoc office based administrative tasks as and when required

Skills:

• Strong organisational skills and creativity: Be able to develop new simple approaches to problems

• Communication Skills: excellent communication skills both written & verbal presentations

• Attention to detail

• Pragmatic problem solving skills; that is, ability to handle and resolve unstructured problems, and provide effective solutions

• Personal and professional ethics: must operate and practice within the professional code of conduct, look and act professional and be honest, with self and colleagues

• Goal driven and results oriented: enjoys being measured, and being judged by performance results and actively seeks feedback on their own performance

• Multicultural skills: must be able to operate and interact in a multicultural environment and uphold cultural diversity

• Resilience and tenacity: Must be able to sustain motivation and commitment to goals in good and bad times, ability to contain and absorb stressful moments and issues

• Good time management and organisational skills with an ability to work under pressure and to tight deadlines

• Knowledge of IT to include Microsoft Word, Excel, PowerPoint and Outlook

• A good standard of written English (spelling and grammar) in order to proof read and draft written correspondence

• Ability to use own initiative to provide an effective support service

• Display tenacity and a high level of pro-activity

• Excellent communication and team working skills to liaise effectively with internal staff and clients

• 5 GCSEs/O’Levels or equivalent at grades A-C including English and Maths

• At least one (1) years’ relevant experience

• You will be an intuitive team player and team leader with a diverse approach who enjoys using their practical coaching mind-set to develop colleagues;

• You will be a strong communicator, able to listen, analyse and present complex concepts both verbally and through clear and descriptive written work;

• Experience in website editing and Mailchimp ideal

To apply for this role, send your CV and a covering letter to: info@epilepsysparks.com